Cancellation of Order

Right of Withdrawal for Purchased Goods

1. Consumer’s Right to Withdraw The Consumer has the right to withdraw from a distance contract or a contract concluded outside the commercial premises without providing any reason and without incurring any compensation or penalty, within 14 days from the date on which the Consumer or a third party, other than the carrier and designated by the Consumer, takes possession of the goods or, in the case of a contract for the purchase of multiple goods in one order, the date on which the Consumer or a third party, other than the carrier and designated by the Consumer, takes possession of the last good.

2. Right to Withdraw for Out-of-Stock Orders If the ordered goods are not available at Gadgetarium stores at the time of purchase, the Consumer has the right to withdraw from the distance contract or contract concluded outside the commercial premises without providing any reason and without incurring any compensation or penalty, within 14 days from the date on which the Consumer or a third party, other than the carrier and designated by the Consumer, takes possession of the goods or, in the case of a contract for the purchase of multiple goods in one order, the date on which the Consumer or a third party, other than the carrier and designated by the Consumer, takes possession of the last good.

3. Procedure for Withdrawal To exercise the right of withdrawal, the Consumer must notify Gadgetarium.pro of their decision by providing their name, geographic address, and, if available, telephone number, fax number, and email address, and an unambiguous statement of their decision to withdraw from the contract (e.g., letter sent by post, fax, or email). The Consumer may use the standard withdrawal form provided below, but this is not mandatory:

Standard Withdrawal Form (complete and send this form only if you wish to withdraw from the contract)

To: Gadgetarium Bulgaria EAD email: info@gadgetarium.pro

I/We hereby notify you that I/We withdraw from the contract concluded for the purchase of the following goods/services:

............................................................................................................................................................ ............................................................................................................................................................

  • Order number: .......................................................................................................
  • Ordered on*/Received on* ........................................................................................
  • Name of Consumer(s): ...............................................................................................
  • Address of Consumer(s): ............................................................................................
  • Signature of Consumer(s) .......................................................................................... (only if this form is on paper)
  • Date: ..............................................................................................................................
  • Delete as appropriate.

4. Refund Process If the Consumer withdraws from the contract, Gadgetarium.bg will refund all payments received, excluding delivery costs and return shipping costs, which are at the Consumer’s expense, or additional costs resulting from a delivery method chosen by the Consumer that is different from the standard cheapest option offered by Gadgetarium.pro, without undue delay, and in any event no later than 14 days from the date the Consumer informs Gadgetarium.bg of their decision to withdraw from the contract.

5. Method of Refund By accepting these terms, the Consumer expressly agrees that the refund will be made to a bank account provided by them.

Gadgetarium.pro has the right to withhold the refund until the goods are returned or until the Consumer provides evidence of the return of the goods, whichever occurs earlier.

6. Return of Goods The Consumer must return the goods to Gadgetarium.pro without undue delay and in any event no later than 14 days from the day they informed Gadgetarium.pro of their withdrawal. The return should be made to one of the addresses listed on the Gadgetarium website (https://gadgetarium.pro/).

The deadline is considered met if the Consumer sends the goods back to Gadgetarium.pro before the expiration of the 14-day period.

7. Return Shipping Costs The Consumer bears the direct costs of returning the goods.

The goods should be returned in their original packaging, complete with all accessories and documentation, and without damage, in the condition they were received. Gadgetarium.pro reserves the right to reject the return if the returned goods have damaged packaging, signs of use, scratches, dents, electrical damage, missing accessories, or warranty cards.

8. Liability for Reduced Value The Consumer is responsible for any reduction in the value of the goods resulting from handling them in a manner other than what is necessary to establish their nature, characteristics, and proper functioning. If the Consumer exercises their right of withdrawal, they will pay a proportional amount based on what has been provided up until the point of withdrawal. The proportional amount is calculated based on the final price. If the final price is excessive, the proportional amount will be based on the market value of what was provided.

9. Exemptions from Withdrawal The right to withdraw from the purchase may not apply to certain types of goods, as defined by the Consumer Protection Act:

  • Printers, multifunction devices, and consumables must be returned in full packaging, with the consumable packaging (e.g., toner) intact. If the consumable packaging is damaged, the Consumer may still withdraw from the purchase of the printer and/or multifunction device and consumables, but must cover the cost of the damaged consumable.
  • Laptops, notebooks, desktop computers, monitors, and consoles must be returned without passwords, profiles, or any other settings that prevent restoring the goods to their original state. The goods cannot be returned if an OEM license has been activated or if the original operating systems and/or programs have been uninstalled.
  • Mobile phones, tablets, and accessories must be returned without activated passwords or profiles that prevent resetting to their original settings. The goods cannot be returned if an OEM license has been activated, if the original operating systems or programs have been uninstalled, or if the protective film (for tablets and phones) has been used or removed.
  • Large household appliances (e.g., refrigerators, dishwashers, cookers, microwaves, hoods, washing machines) must be returned in appropriate packaging for transport (as they were delivered).
  • Personal care devices (e.g., epilators, electric toothbrushes, etc.), small household appliances, and kitchen devices (e.g., coffee machines, irons) cannot be returned if used.
  • Software licenses cannot be returned.
  • Air conditioners and HVAC systems may only be returned if not installed. Once installed, air conditioners and HVAC systems cannot be returned.